Invoice Requests

How to get a copy of your invoice

Need a copy of your invoice for your records or accounting? We've got you covered.

Finding your invoice

When your order is dispatched, you should receive an email confirmation that includes your invoice. If you can't find this email, check your spam or junk folder. Sometimes automated emails end up there.

Invoice not received

If you haven't received your invoice by email, here are a few things to check:

• Check your spam or junk folder: invoice emails sometimes get filtered there
• Check the email address on your order: make sure it's correct
• Allow time for processing: invoices are typically sent when your order is dispatched

Still can't find it? Get in touch with your order number and we'll resend it straight away.

Invoice for payment before dispatch

If you've placed an order that requires payment before dispatch (such as a phone order, custom quote, or payment by bank transfer), you'll receive an invoice with payment details before your order is sent out. This invoice will include our bank account details if you're paying by bank transfer.

Need your invoice urgently?

If you need your invoice right away for accounting or tax purposes, we can provide it as soon as your order is confirmed in our system. You don't need to wait for your order to be dispatched. Just get in touch with your order number and let us know you need it urgently. We can send it to you the same business day.

Requesting an invoice copy

To get a copy or resend, get in touch with:

• Your order number, or
• Your name and email address used for the order

We'll send you a copy of your invoice as quickly as possible.

Invoice sent to different email address

If you need your invoice sent to a different email address than the one on your order (for example, to your accounts department or bookkeeper), just let us know the email address when you contact us and we'll send it there. We can send to multiple email addresses if needed.

Proof of purchase for warranty or product registration

Your invoice serves as your proof of purchase and can be used for warranty claims or product registration. You don't need a physical receipt, the digital invoice we email to you is sufficient documentation for these purposes.

How to contact us

To request your invoice, get in touch by:

• Email: support@tradetested.co.nz
• Phone: 0800 800 880 (Mon–Sat, 9am – 5pm)
• Live chat on our website

What's included on your invoice

Your Trade Tested invoice includes:

• Order number and date
• Itemised list of products purchased
• Prices (including GST)
• Shipping costs
• Payment method used
• Delivery address
• Our GST number for your records

GST receipts for business purposes

All our invoices are GST-compliant and include our GST number. They can be used for business expense claims and tax purposes in New Zealand.