Afterpay Availability and Payment Issues

Using Afterpay at Trade Tested

Afterpay is available as a payment option at checkout on tradetested.co.nz, letting you split your purchase into 4 interest-free instalments. Here's what you need to know:

• Maximum order value: $2,000 per transaction (including shipping)
• Available for online orders only
• Payments are split into 4 interest-free fortnightly instalments
• You'll need an active Afterpay account to use this option

Afterpay payment links

Placing an order over the phone? We can email you an Afterpay payment link so you can complete the purchase that way instead of going through online checkout.

Payment links are valid for a limited time, best to complete payment soon after you get the link.

Splitting your order for Afterpay

If your order total is over $2,000 and you'd like to use Afterpay, you can split your order into separate transactions, each under $2,000. Give us a call on 0800 800 880 and we can help you set this up. Each order will need to be paid separately before dispatch, and all items will be delivered to the same address.

Why Afterpay might not be showing at checkout

If you can't see Afterpay as a payment option when placing your order, here are the most common reasons:

Your order total is over $2,000

Afterpay has a maximum transaction limit of $2,000. If your cart total (including shipping) exceeds this amount, Afterpay won't appear at checkout.

Tip: You can split your order into separate transactions under $2,000 each and use Afterpay for each one. If you'd like help placing separate orders, give us a call on 0800 800 880.

Your Afterpay spending limit has been reached

Afterpay sets individual spending limits based on your account history. If you've reached your current limit or have outstanding payments, Afterpay may not be available to you. Log in to your Afterpay account to check your available balance.

Product category restrictions

Certain product categories may not be eligible for Afterpay. If your cart contains a restricted item, Afterpay won't appear as an option.

Temporary technical issue

Occasionally a technical glitch hides Afterpay at checkout. Try refreshing the page, clearing your browser cache, or using a different browser. If the issue persists, get in touch.

Troubleshooting steps

If Afterpay isn't appearing and your order is under $2,000, try the following:

1. Check your Afterpay account: Log in at afterpay.com and confirm your available spending limit and that there are no overdue payments.
2. Refresh the checkout page: Sometimes a simple page refresh resolves the issue.
3. Clear your browser cache: Or try opening the checkout in a private/incognito window.
4. Try a different device: If you're on mobile, try a desktop browser (or vice versa).
5. Contact Afterpay: For account-specific issues (spending limits, overdue payments, verification), contact Afterpay Support directly.

Alternative payment methods

If Afterpay isn't available for your order, we offer plenty of other ways to pay:

• Credit or debit card: Visa, Mastercard, American Express
• PayPal
• Apple Pay or Google Pay
• Bank transfer: Account details are provided after you place your order
• Pay by phone: Call us on 0800 800 880 to pay over the phone
• Pay in store: Visit our Auckland or Christchurch showroom

Contact us

Tried the steps above and still can't use Afterpay? Get in touch and we'll sort the order with you.

• Phone: 0800 800 880
• Email: support@tradetested.co.nz
• Hours: Mon–Sat, 9am – 5pm
• Live Chat: Available on tradetested.co.nz