Spare Parts

How to order spare parts

Need a replacement part for a product you bought from Trade Tested? We can help. We supply spare parts for any product bought through us. Just get in touch with the details below and we'll take care of the rest.

What you'll need

When you get in touch, have these handy so we can find the right part quickly:

1. Your order number: this helps us look up your purchase and identify the correct product.
2. Product name and model: found on the product itself or your order confirmation.
3. The part number(s) you need: check your product manual or parts diagram (included with your product or available on the product page). Highlight or note down the part numbers so we can match them accurately.
4. Photos: if the part is damaged or worn, a photo helps us confirm exactly what is needed.

Not sure which part you need? Don't worry. Send us as much detail as you can and we'll help you identify it.

Common spare parts requests

Some of the most frequently requested spare parts include:

• Line trimmer components: spool holder lids, spools, and cutting heads
• Lawnmower blades: replacement blades for various mower models
• Generator and engine parts: starter motors, pull starts, and other engine components
• Outdoor furniture parts: replacement panels, legs, and hardware
• Gazebo and pergola components: poles, connectors, and covers

For these and other parts, the process is the same: send your order number, product details, and part identification, and we'll check availability and pricing for you.

Is it covered under warranty?

Before ordering a paid spare part, it's worth checking whether your product is still under warranty:

• Within warranty: if the part has failed due to a manufacturing defect and your product is within its warranty period, the replacement may be provided at no cost. We'll assess this as a warranty claim.
• Outside warranty: if the product is outside warranty, or the issue is due to weather damage or normal wear and tear, the part can be purchased at cost.

https://www.tradetested.co.nz/i/warranty-returns 

Not sure? Just ask. We'll check for you and let you know your options.

What happens next

Once we've got your details, here's what to expect:

1. We check availability and pricing: we'll confirm whether the part is available and provide you with a quote.
2. You confirm and pay: once you're happy with the quote, we'll send you payment details (typically bank transfer).
3. We order and ship the part: after payment is received, we order the part and send it out to you with tracking details.

How long does it take?

Timeframes vary depending on the part:

• Common parts: typically quoted within a few business days and shipped promptly after payment.
• Specialist or supplier-sourced parts: some parts need to be ordered from our suppliers, which can take several weeks. We'll always let you know the expected timeframe upfront so there are no surprises.

We'll keep you updated throughout the process and send tracking details as soon as your part ships.

Good to know

• Parts for Trade Tested products only: we can only supply spare parts for products purchased from Trade Tested.
• Use your product manual: the parts diagram in your manual is the best way to identify exactly which part you need. If you have lost your manual, let us know your product details and we'll try to help.
• Part not available?: in rare cases a part may be discontinued. If so, we'll work with you to find an alternative solution.

Contact us

Ready to order a spare part, or have questions? Get in touch.

• Email: support@tradetested.co.nz
• Phone: 0800 800 880
• Live Chat: Available on our website
• Social: Facebook Messenger or WhatsApp

Our team is available Mon–Sat, 9am – 5pm.