Modifying Your Order

Making changes to a placed order

Need to tweak something on an order you've already placed? As long as it hasn't been dispatched yet, we can usually help, whether you need to change the delivery address, add or remove an item, or switch your payment method. Just get in touch as soon as possible with your order number and what you'd like changed.

The most common change is a delivery-address update, so let's start there.

Changing your delivery address

If your order hasn't been dispatched, we can update your delivery address for you. Get in touch with your order number and the new address, and we'll take care of the rest.

If the new address is in a different delivery zone, shipping costs may change. We'll let you know before making any updates so there are no surprises.

What if my order has already been dispatched?

If your order is already on its way, we'll do our best to arrange a redirect with the carrier. However, please be aware that redirects can't be guaranteed once an order has left our warehouse.

Parcel deliveries are generally easier to redirect than larger freight items. We'll keep you updated throughout the process and let you know as soon as we have confirmation from the carrier.

If a redirect isn't possible, the order may be delivered to the original address or returned to us. If it comes back, we'll arrange a re-shipment to your correct address at no extra cost.

Adding or removing items

If you want to add an extra item or remove something from your order, we can usually sort that out before dispatch. Get in touch with your order number and let us know what you'd like changed.

• Adding items: We'll send you a top-up invoice or payment link for the additional cost. Once it's paid, the new item joins the original order for dispatch.
• Removing items: We'll refund the cost of the removed item to your original payment method. If removing an item changes your shipping costs (for example, you drop below a free-shipping threshold), we'll let you know before confirming the change.

If your order has already been picked, packed, or handed to the carrier, the items can't be removed mid-flight, but you can still return them once they've arrived. See our Returns and Exchanges article for how that works.

Changing your payment method

If you've placed an order using one payment method but would prefer to pay a different way (for example, you'd like to switch from bank transfer to credit card, or convert your order into a lay-by), give us a call on 0800 800 880 and we'll help you sort it.

Payment-method changes need to happen before dispatch, and any refund of the original payment is processed back to its source.

Delivery notes and authority to leave

If you want to leave instructions for the driver (like "leave at the back gate," "ring the bell twice," or "okay to leave if no one's home"), these need to go to the carrier directly, not to us.

Once your order is on its way, the dispatch email includes the carrier's name and your tracking number. Get in touch with the carrier using their website or phone line to add delivery instructions. The carrier holds the live delivery instructions; if we add them at our end after dispatch, they often don't make it through to the driver.

What information to have handy

To help us process your change as quickly as possible, please have the following ready when you get in touch:

• Your order number: from your order confirmation email
• A clear description of what you'd like changed (new address, items to add or remove, payment method change, etc.)
• For address changes: your full new delivery address including street, suburb, city, and postcode, plus a contact phone number for the delivery driver (especially for freight deliveries)

Replacement shipments

If we're sending you a replacement product, we'll always confirm your delivery address before dispatching, even if we already have an address on file. This is just to make sure everything arrives at the right place, especially if you've recently moved.

New Zealand delivery only

Trade Tested delivers within New Zealand only. If you placed an order with an international address, please get in touch so we can update it to a New Zealand address. If a local address isn't available, we'll cancel the order and arrange a full refund.

Contact us

Need to change something on your order? Get in touch and we'll sort it out for you.

• Email: support@tradetested.co.nz
• Phone: 0800 800 880
• Hours: Mon–Sat, 9am – 5pm
• Live Chat: Available on our website during business hours